Refund & Cancellation Policy
Our refund policy is designed to be fair, transparent, and straightforward. Please read it carefully before purchasing any service.
Zion Online Care, operated by Coherent Zion Inc., is committed to providing high-quality telehealth facilitation services. We understand that circumstances change, and we strive to handle all refund and cancellation requests fairly and promptly.
1. Subscription Services
⚠️ Important: Due to the nature of medical consultation services and the immediate delivery of telehealth services, all consultation fees are generally non-refundable once a consultation has been initiated or completed.
Your membership in the subscription program (“Subscription Service”), including your ability to access the services, begins when you have completed the intake form at which time you will be charged for the first month of the Subscription Services.
The Subscription Services include access to providers, medications where appropriate, and online support.
Please note if you are disqualified by our medical provider for any medical reason you will receive a full refund.
There is no guarantee of results or effectiveness due to your participation in the Subscription Services.
2. Cancellation Policy
You may cancel your Subscription Service at any time for any reason. To cancel your Subscription Services, please contact customer service and request a cancellation or through the process outlined in your online account (if applicable).
To ensure a smooth process, we require your cancellation request to be received at least 72 hours prior to your billing date. If this notice date is not met, your subscription will be charged on the next billing date, and the cancellation will take effect on the subsequent billing date.
After cancellation, you will continue to receive the Subscription Services through the end of your billing cycle.
Please see our Refund Policy below to determine if you are eligible for a refund of your canceled Subscription Service.
3. Refund Policy
If your Subscription Service is cancelled due to disqualification by our medical provider, you will be issued a refund for the remainder of your Subscription Service charges following the disqualification.
Other than cancellation due to medical disqualification, IN NO EVENT SHALL YOU BE ISSUED A REFUND UPON CANCELLATION OF THE SUBSCRIPTION SERVICES.
Federal law generally prohibits the return of prescription medications to pharmacies for refund or reuse once they have been ordered to a patient in order to protect public health and safety. This policy ensures that all medications provided are handled and dispensed with utmost care and compliance. If approved, refunds will only be issued for your most recent billing cycle and will not be issued for past billing cycles.
Damaged or Incorrect items: Please inspect your medication immediately upon receipt. If the medication appears to be damaged or incorrect, please contact customer service immediately .
To cancel, contact us at info@ziononlinecare.com or call 1-855-200-9087 as soon as possible.