Privacy Policy

Zion Online Care Notice of Privacy Practices

Effective Date: March 26, 2026

Your Information. Your Rights. Our Responsibilities.

This notice describes how medical information about you may be used and disclosed, and how you can get access to this information. Please review it carefully.

Who We Are (ACE Designation)

This notice describes the privacy practices of the entities participating in the Zion Online Care Affiliated Covered Entity (ACE), including Zion Online Care Healthcare Partners PC, Zion Online Care Healthcare Partners California, PC, and Untitled Health PLLC.

ACE participants may share your protected health information (PHI) with each other as needed to carry out treatment, payment, and health care operations (TPO). These affiliated Covered Entities have a designated single Privacy Officer responsible for HIPAA compliance across all ACE participants.

Your Rights

• Get a copy of your paper or electronic medical record
• Correct your paper or electronic medical record
• Request confidential communication
• Ask us to limit the information we share
• Get a list of those with whom we’ve shared your information
• Get a copy of this privacy notice
• Choose someone to act for you
• File a complaint if you believe your privacy rights have been violated

Your Choices

For certain health information, you can tell us your choices about what we share. If you have a clear preference for how we share your information in the situations described below, talk to us.

• Share information with your family, close friends, or others involved in your care
• Share information in a disaster relief situation
• Include your information in a hospital directory

In these cases, we never share your information unless you give us written permission:

• Marketing purposes
• Sale of your information
• Psychotherapy notes except where permitted by law

Our Uses and Disclosures

Treat You

We can use your health information and share it with other professionals who are treating you.

Run Our Organization

We can use and share your health information to run our practice, improve your care, and contact you when necessary.

We use artificial intelligence (AI) and machine learning tools to analyze health information to identify ways to improve our services, enhance our clinical workflows, and refine our AI systems for better performance.

Bill for Your Services

We can use and share your health information to bill and get payment from health plans or other entities.

Additional Disclosures

• Help with public health and safety issues
• Do research
• Comply with the law
• Respond to organ and tissue donation requests
• Work with a medical examiner or funeral director
• Address workers’ compensation and law enforcement requests
• Respond to lawsuits and legal actions

Our Responsibilities

• Maintain the privacy and security of your protected health information.
• Notify you promptly if a breach occurs.
• Follow state laws when greater privacy protections apply.
• Follow the duties and privacy practices described in this notice.
• Not use or share your information other than as described here without your written permission.

Changes to the Terms of this Notice

We can change the terms of this notice, and the changes will apply to all information we have about you. The new notice will be available upon request, in our office, and on our website.

Contact Information

Email: info@ziononlinecare.com
Phone: 1-855-200-9087

Telehealth Disclaimer

We facilitate access to online consultations with licensed healthcare providers. Healthcare providers make independent clinical decisions. Prescriptions are not guaranteed. If prescribed, medications may be fulfilled by partner pharmacies where permitted by law. This service is not for emergencies.

Telehealth Disclaimer

We facilitate access to online consultations with licensed healthcare providers. Healthcare providers make independent clinical decisions. Prescriptions are not guaranteed. If prescribed, medications may be fulfilled by partner pharmacies where permitted by law. This service is not for emergencies.

Telehealth Consent